Associate Consultant – Business TransformationDublin, IrelandIn that role, you will:Bring a good understanding of the consultancy / change management role having worked in similar capacity earlierBe involved in advisory engagement constructing business model, cost benefit analysis and business process modellingEngage business users to capture and document business process models using industry standard frameworks and toolsTranslate business requirements into actionable change for fast delivery of technology. Ensure rigour in the process by challenging and validating the business needs to improve the quality of the deliverablesResponsibilities:Engage with business users and agree scope of engagementInterview product owners to understand as-is business processes and then develop customer-driven to-be processesSupport the Business by documenting process models and identify opportunities for improvementAbility to map customer experience using tools like personas, customer journeys etc.Gather and analyse statistical data from the business areas for supporting business case for changeResearch and analyse best in class industry processes to support digitization & simplification of customer journeysSupport the Business in planning and designing digital strategies encouraging customer retention and customer loyaltyBring in industry experience and thought leadership to advise on trends, future operating models and best in class journeysDevelop a deep understanding of the business context and marketplace that our business stakeholders are operating inEmploy process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvementsWork with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteriaSupport and contribute to the metrics driven culture within our functionExperience and Skills Required:A background in financial services advisory /management consultancy/ change managementa proven ability to quickly understand the business strategy and objectivesDesign thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision makingExperience in documenting business case, business process modelling, requirement elicitation through workshopsManage projects from inception through design to deliveryExperience of working in both Agile & waterfall SDLCsCommunication, group dynamics, collaboration and continuous improvement are core – being best practice driven.2.1 or higher in a related discipline from an academic institution or equivalent experience; Masters a plus*NB:All applicants CVS will be reviewed and should your skillset match our client’s requirements, we will contact you via email / mobile.We are also happy to consider you for other open opportunities withinFirstaff. If however, you object to us holding your data on file, please acknowledge via email by return.*Firstaff Personnel Consultants85/86 Grafton StreetDublin 2Ireland
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