Job Title: Retail General ManagerOverview:Victoria Casino, a part of a leading product and tech-focused gaming company with multiple brands in the Irish market, is seeking an experienced Retail General Manager. For over 40 years, we have been a staple in the industry, offering an exciting, fast-paced environment backed by the security and leadership of an established business.We are looking for an autonomous and commercially-savvy leader with a strong understanding of the competitive retail landscape. The ideal candidate will oversee all aspects of the club's operations, driving profitability, performance, and exceptional customer service.What you will be doing:As Retail General Manager, you will be responsible for managing the day-to-day operations of the club. You will build relationships with our customers, ensuring they enjoy our products and services responsibly. Customer focus, people skills, and the ability to successfully multitask are essential in the world of retail management.Industry experience is not required. Candidates with a strong retail or hospitality background (e.g., Store Manager in Food/Discount/Phone Retail, Hotel Manager) will be considered.Responsibilities: Manage the accounts and cash flow for the club. Analyse weekly and monthly financial figures, recommending actions to improve performance. Manage all controllable costs within the agreed budget. Determine the current status of the business and prepare an action plan with key priorities, timelines, and deliverables. Demonstrate competence in managing all operational activities, reviewing goals and targets to ensure we are on track. Manage, motivate, and develop a team of Supervisors and Customer Assistants, fostering an environment of mutual trust and respect. Ensure the team has commercial awareness and understands how they can personally impact the bottom line. Recruit and develop the best possible talent to ensure the long-term success of the business. Develop the team in their current roles and support the growth of those with potential for future positions. Maintain high standards, taking pride in the club and ensuring all colleagues adhere to company uniform and cleanliness policies. Implement promotional campaigns to maximise impact and provide weekly feedback to the marketing team. Maintain open communication with the Director of Operations.The duties mentioned above are not exhaustive and may be subject to change.What you need to be successful in this role: 2+ years of general management experience at a store manager level or above, or equivalent hospitality management experience. Strong planning and organisation skills, with the ability to prioritise workloads and meet deadlines. Evidence of commercial acumen and an appreciation of the current operating environment. Excellent written and verbal communication skills. IT proficient, with experience in Microsoft Word and Excel, and the ability to learn in-house systems. Ability to influence wider business stakeholders. Experience delivering in-the-moment coaching and training to enhance the customer experience. Ability to handle challenging situations in a calm and professional manner. A commercial mindset.What We Offer in Return:Our employees benefit from a great working environment, excellent learning opportunities, a supportive senior management team, and a competitive remuneration package.Think you've got what it takes? If you want to work in a collaborative environment where opportunities are offered, skills are stretched, and excellence is rewarded, you might be exactly what we're looking for. If you've got the right experience and a positive attitude, we'd love to hear from youWe will be considering candidates as they apply, so don't delay in submitting your application.