Job Description
Title: Full-time (40 hours) Sales Associate - Kildare Village
Reports To: Store Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.
Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship.
With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment.
Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Values & Culture
Longchamp embraces five core values:
* Elegance – Providing a refined and polished customer experience
* Authenticity – Acting with honesty and professionalism
* Creativity – Encouraging innovation and fresh thinking
* Quality – Striving for excellence in service and product
* Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
Customer Service & Sales
* Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
* Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
* Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
* Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
* Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
* Communicate brand stories and product features with confidence and clarity
* Stay updated on new arrivals, seasonal launches, and promotional activities
Boutique Operations
* Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
* Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
* Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Skills & Qualifications
* Minimum 1 year of experience in retail, preferably luxury or premium
* Strong interpersonal and communication skills
* POS system knowledge and basic MS Office familiarity
* Fluent in English (additional languages preferred)
* Passion for fashion, customer service, and luxury brands
Person Specification
* Outgoing, polished, and professional demeanour
* Service-driven and problem solving
* Team player with a proactive attitude
* Detail-oriented, punctual, and dependable
* Organized, and able to prioritize daily tasks
* Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
* Personal sales revenue
* Conversion rate (footfall to sales)
* Average transaction value (ATV) and Units per Transaction (UPT)
* Client satisfaction feedback and mystery shopper results
* CRM entry completion and data quality
* Visual merchandising compliance
Benefits
· Competitive salary
· Monthly and annual performance bonuses
· Enhanced pension contribution
· Generous holiday allowance after qualifying period
· Private health cover after qualifying period
· Enhanced Maternity, Paternity and adoption pay
· Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
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