Enterprise Customer Success Manager - Dublin
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships with our largest and most strategic customers.
You will advocate for the customer internally and focus on delivering a positive experience through relationship-management while identifying growth opportunities.
You follow a well-defined methodology that identifies the customer's unique needs and clearly conveys the value of the Datadog product.
What You'll Do
Partner with Enterprise Account Executives and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers.
Proactively build relationships to achieve loyalty and advocacy within the customers' organization.
Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
Own and project-manage the onboarding process for new customers.
Become a trusted advisor and partner in building a clear plan to meet the customer's business goals.
Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth or optimization.
Who You Are
Customer-centric with 3+ years in a Customer Success or Account Management role.
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
Experienced working with Fortune **** companies and global brands across all industries.
A strong communicator with exceptional attention to detail, able to cater to audiences including CTOs, VPs of Engineering, and DevOps professionals.
Experienced in the B2B tech space or with SaaS companies.
Able to travel for customer onsite visits and events as required.
Fluent in written and spoken English.
Benefits and Growth
Best-in-breed onboarding.
Generous global benefits.
Intra-departmental mentor and buddy program for in- networking.
New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
Continuous professional development, product training, and clear career pathing.
An inclusive company culture, with Community Guilds and Inclusion Talks.
Equal Opportunity at Datadog
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Privacy and AI Guidelines
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.
For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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