Job Title: Senior BizOps Engineer
Overview
Decision Management Platform's BizOps team is looking for a Site Reliability Engineer who can help us solve problems, implement automation, and leverage best practices.
* Are you a born problem solver who loves to figure out how something works?
* Are you a detail‑oriented individual who enjoys complex problem solving?
* Do you love determining the correct actions required to fix a problem?
* Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Mission
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self‑healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
Responsibilities
* Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
* Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
* Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
* Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
* Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
* Practice sustainable incident response and blameless postmortems.
* Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover.
* Work with a global team spread across tech hubs in multiple geographies and time zones.
* Share knowledge and mentor junior resources.
Qualifications
* BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
* Bachelor’s degree in Information Technology, Computer Science or equivalent work experience.
* Experience in a financial environment preferred.
* Analytical/problem‑solving and planning skills.
* The ability to organize, multi‑task and prioritize work based on current business needs.
* Possess strong communication skills -- both verbal and written.
* Strong relationship skills, collaborative skills and customer service skills.
* 1–3 Years of experience in the following is required: UNIX, scripting, Oracle, SQL skills.
* Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
* Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
* Interest in designing, analyzing and troubleshooting large‑scale distributed systems.
* We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
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