Are you passionate about hospitality and ready to take the next step in your career? We're looking for a dynamic and experienced Bar & Restaurant Supervisor to support our Food and Beverage Manager in delivering exceptional service and ensuring the smooth, efficient operation of both our bar and restaurant. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys leading a team, and is committed to creating memorable guest experiences.
Bar and Restaurant Operations
* Ensuring that the bar & restaurant department runs smoothly while on duty.
* Acknowledging and welcoming all guests to Lock Four Restaurant and The Lounge.
* Striving for customer satisfaction at all times while on duty.
* Preparing the roster and timesheets in the absence of the Food and Beverage Manager.
* Carrying out monthly beverage stocktakes in the absence of the Food and Beverage Manager.
* Inputting beverage & crockery orders in the absence of the Food and Beverage Manager.
* Communicating effectively with the bar & restaurant team and all other departments regarding operational issues.
* Ensuring bar and restaurant presentation standards are consistently achieved.
* Following all cash handling procedures.
* Using Micros to ensure correct billing and process payments.
* Taking food and beverage orders, serving food and beverages, and clearing and resetting tables.
* Communicating relevant information with colleagues and other departments professionally.
Customer Service
* Providing efficient and friendly service to guests at all times.
* Following the Mespil Hotel key standards consistently.
* Handling guest requests promptly and professionally.
* Maintaining a positive attitude with guests and colleagues.
* Addressing customer complaints in accordance with hotel procedures.
People Management
* Leading and supervising the bar and restaurant team, setting an example.
* Scheduling and conducting ongoing training for team members.
* Managing staff issues and complaints collaboratively with the Food and Beverage Manager and HR.
Health and Safety
* Adhering to health, safety, and environmental policies.
* Reporting hazards, accidents, and incidents.
* Ensuring team compliance with safety procedures.
Presentation and Grooming
* Wearing the correct uniform and name badge at all times.
* Maintaining high standards of personal hygiene and grooming.
Other Duties
* Attending relevant training sessions.
* Participating in hotel committees.
* Performing additional duties as directed by management.
* Assisting in other departments as needed.
* Contributing to the hotel's sustainability efforts by reducing waste, improving energy efficiency, and water conservation.
Qualifications and Skills
* At least 1 year of supervisory experience in hospitality.
* Strong leadership and team management skills.
* Excellent customer service and communication skills.
* Ability to resolve complaints professionally.
* Knowledge of health, safety, and environmental regulations.
* Proficiency with point-of-sale systems like Micros.
* High standards of personal presentation and grooming.
Working Conditions
* Flexible working hours, including evenings, weekends, and holidays.
* Standing for extended periods and lifting/carrying items.
* Ongoing training and development opportunities.
* Benefits include complimentary stays, employee recognition, social events, extra days off, uniforms, bike schemes, tax schemes, referral programs, health insurance, and meals.
Please note: If you are not a passport holder of the country for the vacancy, a work permit may be required. For more info, check our Blog. Do not include bank or payment details in your application. All applications should be submitted via the 'Apply now' button.
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