Overview
Join to apply for the Porter/Concierge role at Hyatt Centric The Liberties Dublin. The Hyatt Centric is delighted to invite applicants for the position of Front Desk Porter/ Concierge to support our growing Front Desk Team. This is Ireland's first Hyatt Hotel. Adjacent to St Patrick's Cathedral, this 234 bedroom 4 Star property will include restaurant, bar, meeting and event facilities and fitness centre. Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital.
The Hyatt Centric is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work.
Job Purpose
Based predominantly at the front desk, meeting and greeting guests, assisting with luggage, recommendations and setting itineraries. Assisting reception with any additional guest requests.
Main Duties
* To ensure that lobby area is covered during peak times, meeting and greeting guests and assisting with bags
* To carry out occasional Reception duties, i.e. check-in, check-out as directed by Reception
* To assist with the preparation and setting of all function and meeting rooms
* To be responsible for looking after guests needs as directed by Reception
* To ensure toilets and cloakrooms are kept clean and tidy at all times
* To perform any cleaning duties as directed by Duty Manager / Night Manager
* To perform security checks and fire checks at regular intervals
* To assist in group porterage and care of luggage
* To carry out the Hotel's customer relations policy and to communicate Hotel services to guests
* To ensure a high standard of personal hygiene and grooming and to wear relevant uniform and name badge at all times
* To ensure that reasonable care is taken for the Health & Safety of yourself, other employees, guests and any other persons on the Hotel premises
* To carry out fire and accident drills
* To observe all safety rules and procedures
* To ensure that all materials and equipment are not left in a hazardous state
* To report and where possible, take action on incidents of accidents, fire loss or damage
* Any other duties as directed by the Management
This job description is neither definitive nor restrictive and may be modified occasionally to meet the changing needs of the business.
Hours of Work
Due to the nature of the business, your working hours will vary from week to week. As such, your exact working hours will be advised to you on a weekly basis by your manager in advance on the weekly roster.
Skills Required
* Should be motivated team player with excellent organisational and people management skills
* Possess good communication and interpersonal skills
* Ensure customer service and hospitality levels are kept to an exceptional level
* Excellent planning and organisational skills
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
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