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Job Description
Elevate Your Career with an Exclusive Opportunity at the Sheraton Athlone Hotel. Are you an accomplished hospitality professional with a strong background in international hotel chains such as Marriott? If so, we have an exceptional opportunity for you to lead our Front Office team as Front Office Manager at the Sheraton Athlone Hotel. As Front Office Manager at the Sheraton Athlone Hotel, you will report directly to the General Manager and serve as the driving force behind our guest-facing operations. In this pivotal leadership role, you will inspire and guide a dedicated Front Office team to deliver exceptional, memorable experiences that embody the warmth and professionalism synonymous with the Sheraton and Marriott brands. You will oversee all aspects of Front Desk operations, from guest arrival through departure, ensuring every touchpoint reflects our commitment to service excellence. Your responsibilities will include strategic planning, operational oversight, and continuous team development, all while maintaining the highest standards of efficiency and brand compliance.
Your Key Responsibilities:
* Lead, mentor, and develop the Front Desk team through effective coaching, training, and performance management
* Plan and execute daily Front Office operations in full alignment with Marriott SOPs and Sheraton brand standards
* Drive implementation of Marriott Bonvoy initiatives and service innovations within your department
* Optimize guest satisfaction scores through refined arrival, departure, and reservation management procedures
* Proactively enhance revenue through strategic promotion of hotel facilities, local attractions, and targeted upselling
* Partner closely with Housekeeping to ensure seamless room readiness, allocation, and turnover
* Participate actively in Head of Department meetings and daily operational briefings, contributing strategic insights
* Oversee end-to-end recruitment, onboarding, and continuous professional development of team members
We are seeking an accomplished hospitality professional who combines operational expertise with genuine passion for guest service and team leadership. The ideal candidate will bring:
Essential Experience:
* Minimum 1 year at Assistant Front Office Manager level (or equivalent supervisory role) within a comparable hotel property
* Demonstrable experience within international hotel chains, preferably Marriott International brands
* Proven track record of leading teams and driving measurable improvements in guest satisfaction
Technical Competencies:
Advanced proficiency in Front Office Systems, with Opera PMS experience highly preferred. Strong working knowledge of reservations platforms, channel management, and revenue optimization principles. Competency in Microsoft Office Suite and hotel operational reporting tools.
Core Skills:
* Exceptional verbal and written communication skills in English
* Outstanding organizational abilities with keen attention to detail
* Strong interpersonal skills
Sector
* Accommodation and food service activities
Career Level
* Managerial
Candidate Requirements
Essential
* Minimum Experienced Required (Years): 5
* Minimum Qualification: Level 7 (incl Diploma & Ordinary Bachelor Degree) OR Hospitality
* Languages: English C1-Advanced
Desirable
* Ability Skills: Administration, Hospitality, Interpersonal Skills
* Competency Skills: Leadership, Management, Problem Solving
* Specialising In: opera
* Driving Licence: None
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