Allianz Partners Medical Provider Management (MPM) has a unique and exciting job opportunity available for someone who has the knowledge, medical network, project management and relationship building skills to drive strategic excellence across all global Allianz Partners medical entities.
Responsibilities:
* Own and lead the planning, delivery and execution of medical provider network expansion for a key client, in support of MPM's strategic ambition and AzP growth.
* Own and manage client's network-related issues and escalations and provide first-time resolution
* Manage a small team of regionally-based client network coordinators
* Work in conjunction with MPM regional and central teams who manage provider and TPA relationships to ensure delivery of network expansion, issues and escalations management and other key topics on behalf of key client.
* Act as key "advocate" for the client, ensuring customer-centric approach to delivery.
* Work closely with key client Service Delivery team members within AzP Operations as part of a dedicated "virtual team" to ensure service excellence for the client.
* Establish and implement project management tools to support the delivery of network expansion.
* Deliver regular dashboards and reporting on delivery against plan to MPM senior management, account management and client.
* Drive, coordinate with and provide support to regional and central MPM team managers and their team members to ensure delivery against targets.
* Establish and maintain governance in relation to a network development, client network / TPA reporting and performance management, and issues/escalations.
* Pro-actively innovate and collaborate with internal and external stakeholders to drive delivery and establish solutions to reduce key client issues and escalations.
* Build and deliver reporting framework to the wider business and relationships with key internal and external stakeholders
* Communicate regularly and effectively, delivering with key stakeholders within MPM, AzP as well as external stakeholders as needed
* Other activities as directed by the Head of Central Provider Management & Governance or Head of Global MPM from time to time.
Requirements:
* 5+ years' experience in international health insurance / TPA / travel insurance / assistance or related industries including experience in medical provider / TPA management
* Understanding of international medical provider network management or related activities eg IPMI operations
* Educated to degree level or appropriate professional qualification
About Us:
Allianz Partners (AzP) provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Care are specialist areas combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us.