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Location:
Dublin, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9677fd5e75ef
Job Views:
4
Posted:
03.06.2025
Expiry Date:
18.07.2025
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Job Description:
Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and support joint initiatives with strategic customers.
How you will contribute
You will:
* Be the single point of contact for your Customer portfolio managing their orders through the fulfilment processes in SAP.
* Utilise systems and reports to make informed decisions relating to order fulfillment balancing supply and service delivery.
* Work closely with key functional teams to support decision making on orders, and with Commercial teams & Customers to understand promotional activities and customer priorities. Attend and contribute to meetings.
* Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.
* Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers.
* Report on KPIs, including root-cause analysis and improvement initiatives.
* Use customer data to monitor on-shelf availability, depot-to-store service, stock holding, and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales.
What you will bring
A desire to drive your future and accelerate your career with the following experience and knowledge:
* Experience in Customer Service, Logistics, and Sales.
* SAP knowledge and expertise in MS Office are essential.
* FMCG or Consumer Packaged Goods experience preferred.
* Strong analytical and problem-solving skills.
* Customer orientation, strong influencing and communication skills.
* Focus on delivering productivity, service, and KPIs.
* Team player, accountable, proactive thinking, flexibility.
More about this role
This is an 18-month fixed-term contract. The responsibilities are performed within the framework of a regional business model managed by Mondelēz Europe GmbH, Switzerland.
No relocation support available.
Business Unit Summary
At Mondelez Europe, we are proud of our iconic brands and the passionate people behind them. Our products are created in 52 plants across Europe by over 28,000 employees. We are a leading maker of chocolate, biscuits, gum, and candy, with brands like Cadbury, Milka, Alpen Gold, Oreo, belVita, LU, and Tuc. Join us to continue leading the future of snacking globally by offering the right snack, at the right moment, made the right way.
Mondelēz International is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
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