Job Opportunity
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Our organization is seeking an experienced Technical Support Agent to join our team. This is a full-time, home office based position providing technical support via chat or email during regular working hours.
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The role of the Technical Support Agent involves offering advanced-level technical assistance, providing numerous opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with cutting-edge technology that's building the web of tomorrow.
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Requirements:
• At least 2 years experience in Technical Support (Tier 1 or 2)
• Experience with WordPress, HTML, CSS and JavaScript
• Experience with web development and inspection tools
• Knowledge of PHP and other coding languages – an advantage
• Knowledge of Web Applications
• Experience with Web Servers and infrastructure, hosting, cloud and SaaS – an advantage
• Web Design/Development background – an advantage
• Ability to analyze and solve complex technical problems
• Ability to fluently communicate complex technical ideas in English
• Ability to break down and guide through a technical process
• Ability to work under pressure