The Property
Located on Merrion Road in the upmarket area of Dublin 4, our historic Victorian building is a luxury all-suite hotel.
This luxury property is ideal for the longer staying guest, and consists of 49 contemporary studio, one and two bedroom suites with fitted kitchens, blissful bedrooms and stylish bathrooms and has a superb location next to the RDS and the Aviva Stadium.
The Role
We are looking for an experienced, energetic, and dynamic candidate for this role. Based in PREMIER SUITES Ballsbridge, the candidate will be responsible for handling reception and reservations procedures for the property. As part of a small, close-knit team, this role requires flexibility and a hands-on approach—everyone gets involved across all departments to ensure smooth operations and exceptional guest experiences. Must be a team player with the ability to multi-task, be standards-driven and detail-oriented, with the desire to progress within the hospitality industry.
Duties will include:
* To cheerfully greet everybody entering the hotel.
* To check in and out guests in a friendly manner.
* To deal with guest queries and requests, act as an information source; provide details of local places of interest and activities.
* To anticipate guests needs in order to enhance service quality and increase customer satisfaction.
* To take ownership of guest complaints, ensuring that they are dealt with to their conclusion and notifying your manager of the situation.
* To promote the hotel's customer care policy at all times.
* To have a complete knowledge of the company and its various products and services.
* To maximise sales opportunities for the company's hotels and services.
* To be helpful to colleagues requiring assistance in carrying out their duties.
* To be flexible in assisting the smooth running of the hotel.
* To maintain regular and effective communication with all other departments
About The Role
* What we are looking for:
* A team player with strong leadership and communication skills.
* Experience in hospitality or property management is a plus.
* A proactive approach to problem-solving and guest satisfaction.
* Flexibility to support various aspects of the business, including on-call duties.
Why work with us?
This is an exciting opportunity to join a property that is managed by PREM Group, one of Europe's leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM
Required Criteria
Skills Needed
About The Company
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
Company Culture
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Company Benefits
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group's supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company's continued success.
Just some of the benefits of working with us:
* Great Place to Work Accredited
* Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024
* Awarded 'Best Workplace in Ireland 2024'
* Awarded 'Best Workplace for Women in Ireland 2024'
* Awarded 'Best Workplace for Health & Wellbeing 2024'
* Awarded 'Outstanding Employer' by Failte Ireland
* Shared accommodation available if required
* Excellent working environment
* Learning & development opportunities
* Career progression opportunities
* Competitive salary
* Staff uniform
* Employee discount rates as well as friends and family rates
* Breakfast, lunch and dinner options provided
* Newly refurbished staff canteen
* Annual housekeeping awards including overall employee of the year and quarter year
* Summer and Christmas party
* Flexible working hours
* Excellent hotel staff rates across Ireland, UK & Continental Europe
* Employee assistance programme
* Discounted health Insurance
* Free car parking
Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events
Salary
Not disclosed