Overview
Abbey Theatre Amharclann na Mainistreach | Job Description
JOB TITLE: Barista & Café Assistant- 20hrs per week
RESPONSIBLE TO: Visitor Services Manager
CONTRACT: Permanent
The Abbey Theatre is Ireland’s National Theatre, and a significant part of its role is to reflect our evolving cultural, political and social identity. We do this through the creation, development and production of theatre that seeks to interrogate, challenge, gather and inspire a nation and its people, locally, nationally and internationally. We’ve held this inimitable place in the Irish cultural landscape for over 118 years, since before the formation of the Irish state.
PURPOSE OF JOB:
The purpose of the Cafe Assistant will be to provide excellent customer service performing a wide range of café duties and taking meticulous pride in the presentation of the Café.
Responsibilities
* Delivering exceptional levels of customer service across all aspects of Pegeen’s Cafe, located in the foyer of The Abbey Theatre.
* Handling a cash Till and managing cash & credit card transactions.
* Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business
* Taking pride in delivering quality, barista standard range of coffees
* Handling and preparing food orders in a timely, safe and hygienic manner.
* Maintaining a clean, hygienic, comfortable and well-presented cafe environment.
* Handling customer complaints in the first instance and reporting feedback to the Managers
* Ensuring compliance with all legislation, H&S and food hygiene.
* Assisting with any other duties or projects as required by Management.
Person Specification
* Hospitality experience essential (preferable 2 years +)
* Barista trained
* Having a friendly and engaging personality, a good communicator, able to work under pressure.
* Comfortable and visibly enjoys working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
* Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
* An effective, well organised and efficient team player with a strong sense of discipline and urgency.
* Knowledge of till operation and cash handling.
* Excellent standards of personal presentation smart appearance and articulate.
Application Process
To apply, please send the below information:
* Up to date CV
* Cover Letter (Detailing why you are the right candidate for this role, why it appeals to you and what impact you see yourself having).
The closing date for external applications is 5pm on Tuesday 9th September 2025.
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