Job Title: Conference Porter
Department: Porters
Reports to: Head Porter
Job Purpose:
To provide an outstanding level of service by ensuring all conference and event spaces are set up to the highest standard and maintained throughout the event. The Conference Porter plays a key role in creating a welcoming and efficient environment for all guests, in line with the Riverside Park Hotel & Leisure Club's values.
Key Responsibilities:
* Set up and break down & refreshing meeting rooms and event spaces according to client specifications (layout, audio-visual, furniture, and amenities).
* Ensure all event spaces are clean, safe, and well-presented at all times.
* Provide assistance and support to conference guests throughout their event.
* Work collaboratively with the Conference & Banqueting, Front Office, and Maintenance teams to ensure seamless delivery of events.
* Respond promptly to guest requests and conference changes with a helpful and professional attitude.
* Maintain all equipment in good condition and report any faults promptly.
* Manage storerooms and ensure that all stock is organised and accounted for.
* Ensuring all meeting room food & beverages are delivered at clients specified time.
* Uphold health, safety, and fire regulations during all setups and operations.
Requirements:
* Positive and flexible attitude with a passion for excellent customer service.
* Physically fit and able to move furniture and equipment.
* Strong organisational skills and attention to detail.
* Ability to work both independently and as part of a team.
* Excellent time management and ability to adapt to changing priorities.
Our Values in Action:
* Care: You show genuine consideration for the needs of guests and colleagues, maintaining a helpful and courteous approach at all times.
* Doing the Right Thing: You act with integrity, take responsibility for your role, and ensure the setup is safe, professional, and to standard.
* Energy & Drive: You approach each day with enthusiasm, going the extra mile to exceed guest expectations and support your team.
* Always Getting Better: You are committed to learning, take feedback constructively, and actively seek ways to improve service and efficiency.