We are looking for experienced service advisor to join our team Hyundai Dundrum. Our well-trained staff provide the highest level of service to all our customer.
* you will be scheduling customer vehicle service bookings by phone, email and walk-in
* determining workshop availability for service, maintenance and repair work
* meeting and greeting all service customers promptly and professionally
* checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop
* maintaining up to date progress of your customer vehicles undergoing service and/or repair
* advising and agreeing with customers on additional work or costs
* ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed
* All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of 'work-in-progress'
* liaising with other teams in the business, management, reception, sales, warranty, parts
* assisting with gathering customer service feedback
Experience required to fill the role
* Excellent front line customer service skills and experience
* at least 2 years' experience in a similar role in the motor industry
* a working knowledge of vehicle management systems / Keyloop /Kerridge / Autoview
* good communication, interpersonal and presentation skills
* good attention to detail for recording all relevant details in documentation and systems.
* ability to prioritise, multi-task, manage time effectively particularly at peak times
* ability to work on own initiative when required or as part of a small team
* flexibility in your approach to work
* Full, valid, current driving licence for driving in Ireland
Reward package:
* Fulltime permanent contract
* Competitive Salary
* 20 days paid annual leave
* Manufacturer Training
* Company car
* Team and individual bonus plans
Job Type: Full-time
Pay: €34,000.00-€38,000.00 per year
Benefits:
* Bike to work scheme
* Company car
Experience:
* Service advisor: 2 years (required)
Work Location: In person