Hotel Reservations Representative
This luxury resort is seeking a Hotel Reservations Representative to join their team. The role involves managing room reservations, providing exceptional guest service and working closely with the Sales team to maximize revenue.
About the Role:
* Manage room bookings for individual and group clients.
* Provide information on hotel facilities and pricing to guests.
* Liaise with the Sales team to convert leads into bookings.
* Work closely with the Reservations Manager to achieve revenue targets.
Key Responsibilities:
1. Meet and exceed performance targets in room bookings.
2. Deliver exceptional customer service to all guests.
3. Monitor and record reservations, including dates, prices and sources.
4. Manage no-shows and cancelled bookings according to hotel policy.
5. Work collaboratively with the Sales team to identify new business opportunities.
6. Liaise with the Reservations Manager to optimize revenue growth.
7. Provide detailed information on hotel amenities and services.
8. Promote and up-sell hotel facilities and services.
9. Coordinate group bookings, including contract management and deposit processing.
Requirements:
* At least two years' experience in hotel reservations or front office roles.
* Excellent customer service and interpersonal skills.
* Organized and efficient approach with strong multi-tasking abilities.
* Flexible and proactive work approach.
We Offer:
* A competitive salary and benefits package.
* Opportunities for career development and advancement.
* A dynamic and supportive work environment.
How to Apply:
Please submit your application, including your CV and cover letter, to us by mail. We look forward to hearing from you.