L2 IT Support Engineer
Key Responsibilities
* Provide top-quality service to end-users both remotely and onsite via help desk system and in person
* Assist with common applications, operating systems, and basic network issues
* Perform Active Directory user and group administration
* Offer guidance and support for common software applications, including Microsoft Office and email clients
* Efficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer service
* Install and configure computer hardware and peripherals, operating systems and applications
* Troubleshoot and if required, referral of hardware faults to third parties
* System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
* Deal with 'how to' and information requests including data security and ICT policies
* Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues
Experience
* 3-5 years in an IT support role
* Any experience of working in a cleanroom manufacturing environment a plus.
Technical Skills
* Proficiency with Windows operating systems
* Familiarity with common software applications (e.g., Microsoft Office, email clients)
* Basic understanding of networking principles
* Knowledge of Active Directory
* Experience with IT ticketing systems
Soft Skills
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical abilities
* Ability to work independently and as part of a team
* Customer-focused attitude with a commitment to providing high-quality service
* Eagerness to learn and grow within the role
Skills
* Service desk
* IT Support
* Active Directory
* Troubleshooting
* Onboarding
Benefits
* Pension
* Annual Leave
* Bike to Work
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