Overview:PFH Technology is partnering directly with a Dublin based Client who seek an Experienced L2 IT Support Engineer.Job description –Provide top-quality service to end-users both remotely and onsite via help desk system and in personAssist with common applications, operating systems, and basic network issuesPerform Active Directory user and group administrationOffer guidance and support for common software applications, including Microsoft Office and email clientsEfficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer serviceInstall and configure computer hardware and peripherals, operating systems and applicationsTroubleshoot and if required, referral of hardware faults to third partiesSystem Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing sharesDeal with 'how to' and information requests including data security and ICT policiesLiaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.Experience -7 years in an IT support roleAny experience of working in cleanroom manufacturing environment a plus.Technical Skills-Proficiency with Windows operating systemsFamiliarity with common software applications (e.g., Microsoft Office, email clients)Basic understanding of networking principlesKnowledge of Active DirectoryExperience with IT ticketing systemsSoft Skills-Excellent communication and interpersonal skillsStrong problem-solving and analytical abilitiesAbility to work independently and as part of a teamCustomer-focused attitude with a commitment to providing high-quality serviceEagerness to learn and grow within the role.PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.