General Description of Role:
* Provide the highest standard of service to guests.
* Is available to register, process, and greet guests promptly.
* Check daily arrival list.
* Welcomes guests to the hotel.
* Responds to guests requests for information about the hotel and its surroundings.
* Arranges for special services requested by the guests.
* Arranges fulfilment of guest services by working with their team members and the wider team in Housekeeping, Reservations and Room Service.
* Allocates rooms and issues appropriate keys.
* Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest's name, address and method of payment.
* Handles incoming guest room reservations.
* Is aware, at all times, of current room status and room availability.
* Is fully aware of hotel service concepts.
* Promoting food and beverage alternatives within the hotel.
* Communicates effectively with guests, colleagues, and supervisors.
* Demonstrates teamwork by co-operating and assisting colleagues as needed.
* Comply with company environmental policies.
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY
* Is fully conversant with the hotel reservation system.
* Ability to operate switchboard, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
Benefits to include private medical insurance after 12 months service.
Welcome to the Armada Hotel with the Sights, Sounds and Tastes, of West Clare on the Atlantics edge. Located here in West Clare, it's has been over 50 years since things got started here at the Armada, and what an adventure it's been We have learned a few things in that time, we know how lucky we are to be in West Clare and we reflect that in so much of what we do. We know we are incredibly privileged with the people that work here and we know that good food and service is so important to our customers. Along the way we do all we can to make a meaningful difference to people and place. Here at The Armada, we believe the most important person who walks through our doors is the employee. Everything starts with them because without an excellent team, we can't maintain and uphold the excellent service we currently provide for our guests. We take our social responsibility very seriously and have a few main pillars as to what we stand for. We have always led the way in sustainability and green policies for the hotel and will continue to do so. Our membership of schemes like the Green Hospitality programme are testament to that.
As part of our environmental focus, the reduction of single-use plastics and a reduction in our carbon footprint in the hotel are key objectives of ours. Single-use plastic is a major pollutant of our oceans and rivers, and not only that, our reliance on them is putting the environment in jeopardy in so many ways.
We have and always will support community through support for sports, schools & the arts. In many other ways, we are active in organising events such as beach clean-ups, concerts, well-being evenings plus much more.
The hotel has and always will be a focal point of the community. We won't forget where we have come from and always do our utmost to support our local area in many ways.
Job Type: Full-time
Pay: €27,000.00-€39,769.92 per year
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Food allowance
* Gym membership
* On-site parking
* Sick pay
* Wellness program
Work authorisation:
* Ireland (required)
Work Location: In person