Role Summary
About the Job
We are seeking a highly skilled Client Service Professional to join our team in Dublin. As a key member of our organization, you will play a pivotal role in enhancing client relationships by providing exceptional customer service and operational support.
Main Responsibilities
* Address client inquiries, process transactions, and troubleshoot complex issues to ensure client satisfaction.
* Implement strategic planning initiatives to enhance service delivery, while adhering to established policies and practices.
* Liaise with various departments to ensure compliance with technical standards and organizational policies.
Requirements
* 4+ years of experience or equivalent expertise in a client service role within a financial institution.
* Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
About Us
A global leader in financial services provides strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors.