Purpose
This is an excellent opportunity for a candidate who is looking to start a career in the credit
union/financial sector (MSO), or indeed an experience candidate in this sector (MSE), who is
seeking an opportunity to work in one of the largest Credit Unions in the country. This rols is part of the Inputting Team. This team looks after the processing of member data processing of member payments received from employer deductions, direct debit, current account etc.
Responsibilities
* Provide the members of the Credit Union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction, through our website / email or by providing back-office support.
* Processing/management of payrolls to include inputting of payrolls, balancing of Payroll andBack up log. Engaging with salary departments. Processing all work in a timely manner as per the policies and procedures set out.
* Processing and management of members data to include Payroll Deduction forms, Direct debit management, Standing orders, incoming/outgoing eft files (ACREREP), ensuring these are completed promptly and efficiently.
* Set up and monitoring of budget accounts and budget direct debits, process payments and engage with members to manage same.
* Manage the applications, card ordering and file processing for PAYAC current accounts.
* Engage with PAYAC in relation to fraud/member issues.
* Assisting members with their account management via the phone, via email or the web or via face-to-face interaction, assisting members with Credit Control queries and assisting members
* Ensure your participation in training to ensure a knowledge of all products and services. Identify training needs with your line manager as you require.
Qualification/Requirements
Requirements for applicants at MSO level:
* The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products. (QFA/CUA incl Loans or APA in Loans & Savings & Investments /Pathways CU Diploma/ACCUP).
* The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.
* Strong IT Skills
* Excellent administration skills and attention to detail.
* 1 to 2 years' experience in a similar role would be an advantage.
Requirements for applicants at MSE Level:
* The successful candidate will be required to have previously satisfied the minimum competency requirements as set out in the Central Bank Guidelines for sales and related activities ( i.e. QFA or CUA or APA in Loans & Savings and Investment or Pathways CU Diploma/ACCUP).
* A minimum of 2 years' working experience in a Financial Institution is required
* 1- 2 years' working experience in a similar role would be an advantage.
* Knowledge of SCION an advantage.
* Excellent IT Skills.
* Excellent administration skills and attention to detail.