Location: London | United Kingdom Job Id: 2401Position:Lead Sales EngineerLocation: London, United KingdomJob Id:2401# of Openings:1About AfinitiWho Are We?Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth.Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com.Our VisionAfiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.Our Ways of WorkingAt Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviors we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients.These principles are not abstract values — they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter. Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges directly, and to embrace the richness of our global community with respect and openness. By living these principles consistently, we build a culture that is ambitious, respectful, and relentlessly focused on meaningful impact.The RoleRoleTitle:Lead SalesEngineer–NewProductsLocation:UKDepartment:SalesEngineeringAbouttheRoleTheLead SalesEngineer–NewProductsisacustomer-facing,technicallydeeprolefocusedonsupportingthego-to-marketsuccessofAfiniti'snewestproducts.ThisindividualpartnerscloselywithSalesExecutives,Product,andCustomerSuccesstoarticulatevalue,demonstratecapabilities,anddesignsolutionsforenterprisecustomers.ThisrolesupportsglobalsaleseffortsandplaysakeyroleinhelpingestablishaglobalstandardforhowSalesEngineeringsupportsAfiniti'snewproductportfolio.TheLead SalesEngineerwillhelpdefinebestpractices,reusableassets,andengagementmodelsthatcanscaleglobally.Thisisabuilderrole, idealforsomeonewhoenjoysworkingwithevolvingproducts,shapingsalesmotions,andtranslatingcomplextechnologyintoclearbusinessoutcomes.WhatWillBeYourKeyDeliverablesPre-SalesTechnicalEngagementPartnerwithSalestosupportenterprisesalescyclesforAfiniti'snewproducts.Translatecustomerbusinessusecasesintotechnicalandarchitecturalsolutions.EngageCTO,CIO,architecture,andoperationsstakeholderstopositionsolutiondesignanddeploymentapproaches.NewProductEnablement&Go-To-Market(GTM)SupportSupportproductlaunchesthroughsalesenablement,fieldreadiness,andmessagingrefinement.EstablishglobalstandardsforSalesEngineerengagementmodels,bestpractices,anddeliveryexcellenceacrossregions.Designend-to-endsolutionsleveragingAfiniti'sagenticAIandcontactcenterintegrations.Advisecustomersonarchitecture,integrationpatterns,anddeploymentapproaches.Leadtechnicalstrategyforcomplexopportunities,pilots,andPoCsthroughtechnicalvalidation.Drivetechnicalvalidation,riskmitigation,andsolutionconfidencetoacceleratedealprogressionandimprovewinrates.Createreferencearchitectures,demoenvironments,andplaybookstoscaleproductadoptionglobally.AgenticAI&ContactCenterExpertiseStaycurrentonindustrytrends,emergingtechnologies,andcompetitivesolutions.PartnerwithProductteamstorelaycustomerinsightsandtechnicalfeedback.CollaboratewithCustomerSuccesstoensureseamlesshandofffrompre-salestopost-sales.PartnerwithSalestoshapetechnicalapproachwithinaccountplansacrossmajoropportunities.WhoYouAreExperienceYoubring7+yearsofexperienceasaSalesEngineer,SolutionsEngineer,orsimilartechnicalpre-salesrole,withprovenabilitytosupportenterpriseormid-marketsalescycles.YouhaveexperienceinagenticAI,conversationalAI,orcontactcentersoftwareenvironments,andastrongunderstandingofenterpriseSaaSarchitecturesandintegrations.TechnicalSkillsStrongunderstandingofenterpriseSaaSarchitecturesandintegrations.ExperiencewithCCaaSplatformsorcontactcenterecosystems(preferred).FamiliaritywithAI-drivenworkfloworchestrationorautomationplatforms(preferred).Buildermindset, comfortableworkingwithevolvingproductsandshapingnewsalesmotions.Stronganalyticalthinkingwiththeabilitytotranslatecomplextechnologyintoclearbusinessoutcomes.Adaptableandthrivesinglobal,distributedteamenvironments.WillingnessandabilitytobebasedinDublin,Ireland.WhatSuccessLooksLikeInthisrole,youwillbesuccessfulifyou:AccelerateadoptionofAfiniti'snewagenticAIproductsthroughcredible,consistenttechnicalengagement.Improvewinratesincomplexenterprisesalescyclesthroughstrongsolutiondesignandtechnicalvalidation.Actasatrustedbridgebetweenproductinnovationandmeasurablecustomeroutcomes.Buildreusableassets, referencearchitectures,demoenvironments,playbooks—thatscaleglobally.WhyShouldYouApplyThisisanopportunitytoplayapivotalroleinAfiniti'snextphaseofgrowth—bringingnewagenticAIproductstomarketandshapinghowtheworld'slargestbrandsservetheircustomers.YouwillhavetheautonomytodefinehowSalesEngineeringoperatesglobally,workcloselywithproductandsalesleadership,anddirectlyinfluencesomeofthemostcomplexandexcitingenterprisedealsinthemarket.Ifyouthriveattheintersectionofdeeptechnologyandbusinessimpact,thisroleoffersauniqueplatformtobuildsomethingthatscales.WebelievethatrichnessindiversityisahugeassetforAfiniti.WevalueboththesimilaritiesanddifferencesineveryonewhoisapartoftheAfinititeam.Ourpolicyistoprovideequalemploymentopportunitiesforallapplicantsandemployeeswithoutregardtorace,color,religion,sex,genderidentityorexpression,nationalorigin,age,maritalstatus,ancestry,physicalormentaldisability,sexualorientation,personalappearance,geneticinformation,familyresponsibilities,politicalaffiliation,militaryorveteranstatus,oranyothercategoryprotectedunderapplicablefederal,stateorlocallaw.
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