Job Description Location: Rathgar, Dublin 6 Job Type: Full-time, Permanent (39 hours per week) About us Orwell Healthcare is one of Dublins most respected healthcare providers, renowned for delivering exceptional care to our residents since 1987. We operate across two locations in Rathgar: Orwell Private:Convalescence, Long-Term Care and Acquired Brain Injury Unit Orwell Queen of Peace:Long-Term Care Our vision is to provide a continuum of high-quality, person-centred care in a friendly, homely and luxurious environment. Services include residential long- and short-term care, dementia care, acquired brain injury care, respite care and home care support. Role Overview The Deputy Bed Manager supports the Bed Manager in overseeing the effective and efficient management of bed capacity across Orwell Private and Orwell Queen of Peace. The role ensures the safe, timely, and appropriate admission, transfer, and discharge of residents, while maintaining optimal bed utilisation in line with clinical priorities and operational requirements. This is a leadership role that requires people management skills, excellent attention to detail and the ability to execute and follow through on role ensures all bed management processes comply with Orwell Healthcare policies and procedures and inf ull compliance with HIQA standards. Professional Development Demonstrate a willingness of professional development in view of continuous performance appraisals. To attend to mandatory training and keep up to date with Orwell Healthcares policies, procedures and Statement of Purpose. Duties and Responsibilities Supervise the reception team to maintain high standards of performance and exceptional service quality, over two locations Deputise for the Hospitality and Bed Manager when required Manage all aspects of reception including telephone, emails, visitors and general enquiries Oversee the rosters for the reception staff ensuring that the reception is covered seven days a week, including bank holidays Assist with the weekly bed management meetings with the most up to date figures on occupancy planned PAAs, admissions & discharges Oversee residents convalescent daily billing and receipts processes in conjunction with the finance department Plan and carry out regular audits on key quality indicators in reception to include sales and marketing of bed management Demonstrate competency in planning and managing resources, communication skills, integration skills and people management skills. Direct and active participation in service planning, implementation, evaluation and in overall resource management, including continuous quality audit and performance measures specific to the administration function Bed Management Assist with consistently ensuring that all beds are occupied. Oversee and schedule viewings in conjunction with the reception staff and follow up as necessary. Work effectively with consultants, hospital bed managers, senior nursing and other senior clinical staff in public and private hospitals within the catchment area to send patient referrals for long term and short-term residents. Assist with the weekly bed management meetings with the most up to date figures on occupancy planned PAAs, admissions & discharges in the absence of Hospitality/Bed Manager Oversee residents convalescent, daily billing and receipts processes in conjunction with the finance department Management of the admissions process, including resident contract signing Regular audit of the viewing procedures with all reception staff and follow up training of reception staff, based on the audit outcomes. Front of House Assist with VIP treatment in Orwell Private and Orwell Queen of Peace when requested, including liaison with the Directors regarding inquiries. Assist with weekly documented walkarounds in all units and the grounds of the building, log and liaise with relevant departments regarding improvements/repairs needed. Follow up to ensure completion within an agreed timeframe. What We Offer You We want you to feel supported, developed, and appreciated. Benefits include: Paid mandatory training Subsidised café Company pension Death-in-Service insurance Continuous Professional Development and upskilling opportunities Employee referral bonus Tax saver schemes (Bus, Rail, Bike to Work) Bike storage Employee Assistance Programme Company events and social gatherings Sick pay (as per policy) Were committed to creating a workplace where people enjoy coming to work and where they feel valued for the positive difference they make. Additional Information All job offers are subject to: Satisfactory references Garda Vetting Pre-employment medical assessment Experience: Experience in a 5-star hotel front office or similar high-end hospitality or healthcare environment : 2+ years (required) Exceptional communication skills and ability to maintain a calm disposition in all situations Proven track record in managing and motivating a team to achieve outstanding results Demonstrate expertise in performance management and training Strong organisational skills and ability to thrive in a fast-paced, dynamic environment Work authorisation: Ireland (required) Work Location: In person Orwell Healthcare is an equal opportunities employer. Skills: Leadership Hospitality Service management PeopleManagement