Information Technology - Assistant VP of Service Management & Strategy
3135 Easton Turnpike, Fairfield, CT 06825, USA Req #479
Thursday, February 20, 2025
Position Summary
This position will play a pivotal role in shaping and overseeing the strategic initiatives and project services associated with the administrative, academic, and student engagement areas. It will oversee a comprehensive portfolio, including data infrastructure, back-office, revenue-generating, academic success, student engagement projects, and strategy.
Strategic Leadership:
* Develop and implement a strategic vision for the IT Management and Strategy unit, aligning it with the university’s goals and objectives.
* Lead the planning, execution, and monitoring of strategic initiatives to drive institutional growth and effectiveness.
* Provide leadership in the integration of strategy, data, and resources to enhance academic and operational success.
Data Infrastructure and Analytics:
* Oversee the development of a robust data infrastructure to support decision-making across the university.
* Oversee collaboration with stakeholders to define data governance policies and ensure the accuracy, security, and accessibility of institutional data.
* Oversee support for data insights to identify trends, opportunities, and challenges, enabling informed strategic decisions.
Business Relationship Management:
* Build and nurture relationships with internal and external stakeholders to identify opportunities for collaboration and partnership.
* Serve as a liaison between academic, administrative, and external entities to foster alignment and engagement.
* Champion customer-centric approaches to improve service delivery and stakeholder satisfaction.
Operational Excellence:
* Lead revenue-generating initiatives by identifying new opportunities and optimizing existing programs to enhance financial sustainability.
* Collaborate with academic and student services teams to drive academic success and student engagement initiatives.
* Oversee back-office initiatives, ensuring efficiency, scalability, and alignment with university priorities.
Project and Initiative Oversight:
* Direct the delivery of strategic projects and services, ensuring timely execution, resource allocation, and achievement of objectives.
* Provide regular reporting on the progress and impact of initiatives to university leadership.
* Other duties as assigned.
Knowledge, Skills, Abilities & Other Attributes
* Master’s Degree in Computer Science or related field preferred.
* 6 years of relevant experience managing technology teams – Higher education environment preferred.
* Project management certification and experience managing complex projects.
* Intimate knowledge of computer systems and enterprise network environments.
* Experience with provisioning strategic leadership for Administrative, Academic, Student Engagement, and Data.
* Excellent interpersonal, verbal, and written skills.
Unusual Working Conditions
Must be available to work some evenings and weekends at various times throughout the year.
This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.
Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
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