We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.
Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy?
If so, we want you to be part of our awesome team of Customer Service Advisors.
For this role, you must be fluent in the Irish language.
The start date for this role is Monday 28th July 2025.
Job Title
Irish Speaking Customer Service Advisor - Hybrid - Immediate Start
Job Description
Job Title:
Irish Speaking Customer Service Advisor - Hybrid Working in Little Island
Salary & Benefits
€29,080 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Shift
You'll work in rotation, 5 days per week, across Monday to Sunday between the hours of 8am to 8pm.
These are full time positions, working 40 hours per week.
You'll work shifts between your home address & at our office in Little Island after training & grad bay.
Training & Grad Bay
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.
Work Location:
You will work from home and our office in Little Island, our office address is:
Capita Customer Solutions
2 Eastgate Rd
Castleview, Little Island
Co. Cork
T45 EK50
What You’ll Be Doing
* Handle a high number of customer queries via telephone and complete administration tasks
* Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
* Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
* Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
* Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What We’re Looking For
* Previous experience working in similar environment
* Being highly methodical with a thorough attention to detail
* Strong communication skills and the ability to build rapport with all callers
* Having excellent organisational skills
* Having the ability to work to stringent customer service SLA’s and KPI’s
* Demonstrating confidence and the ability to communicate clearly and effectively
* Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
* Bringing a proactive attitude with the ability and ambition to develop role in the future
What’s in it for you?
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
* €29,080 per annum
* 22 days annual leave (pro rata for part time)
* access to Wrkit – giving you access to lifestyle savings, & discounts
* cost of eyecare vouchers for eye examinations and money towards glasses if required
* access to Capita pension scheme
* access to Employee Assistance Programme
* life Assurance Benefit
* cycle2work scheme….and plenty more
What We Hope You’ll Do Next
Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
#CEOFFICEHIGH
Location:
Little Island
,
Ireland
Time Type
Full time
Contract Type
Permanent #J-18808-Ljbffr