Job Title: Senior Insurance Leader
This is a senior role that involves overseeing the delivery of CBI-regulated insurance services within an internationally delivered environment.
You will be responsible for performance delivery and customer success, leading and expanding the Personal Lines division in partnership with peers across Europe. This dynamic transformation roadmap guides your team towards a blended model of human and digital service delivery.
Key Responsibilities:
* []Oversee the development of business strategies to drive growth, innovation, and profitability;
* []Lead cross-functional teams to achieve operational excellence;
* []Manage regulatory compliance ensuring high-quality customer experiences through enhanced risk culture principles.
The ideal candidate has strong leadership skills, excellent client relationship management skills, change management expertise, experience in contact centre operations, forecasting technology knowledge.
A commercially focused leader who can deliver results through strategic planning ability combined with hands-on approach communication skills negotiation relationships required. The person should also possess APFA or APA qualifications General Insurance 3+ years' experience Minimum Competence Code Controlled Function (CF1 CF7).