Implementation Associate / Customer Support
Permanent Full Time Contract
Hybrid - 2 days a week in the office
NewsWhip, the world leader in tracking the spread of news and content, is seeking a Implementation Associate to join our growing Irish team.
If you love news, social media, comms and marketing, and are passionate about providing cutting-edge solutions in those areas, this role could be for you.
NewsWhip is the world's leader at tracking and demystifying the spread of news, information and ideas between people online. We license access to our technology to the world's most sophisticated brands, Communications agencies and media. Our customers are based in more than 25 countries and include Samsung, McDonald's, Ogilvy, the New York Times and the World Health Organization.
You will:
* Be an expert on the sources that power NewsWhip's platforms.
* Be responsible for the addition of various sources to NewsWhip's content database. Prioritizing tickets logged by other team members and researching markets. Tagging and sorting these sources based on characteristics.
* Handle customer support queries via Intercom and escalate to the appropriate team, when necessary.
* Manage NewsWhip's content database using internal tools.
As this is an Entry level position the right candidates will:
* Be keen to learn and understand what powers our products.
* Ability to communicate clearly with customers and demonstrate a strong proficiency of the English language.
* Strong interpersonal and active listening skills.
* Understand at times this can be a data heavy job, you are the power behind our content and there is a lot that needs to be in our database
* Be intellectually curious and thrive in a collaborative environment
* Have a real interest in news and social media
* Bonus - If multilingual or have Excel skills
Benefits:
* Competitive salary
* Great working environment - hybrid model
* An opportunity to help define an entirely new industry category
* Excellent opportunity to grow in one of Dublin's fastest growing home-grown companies
Our Ethos:
We believe in maintaining a friendly work environment, a healthy work-life balance, and compensating our employees fairly for their input. You'll be part of a team that believes in mutual support and education, and for a company where a work week isn't just the gap between weekends, but an opportunity to do work that is impactful and innovative. We also love eating and socializing together, and enjoy annual and seasonal company and team retreats, healthy and unhealthy snacks, and other perks.
If this is you, please apply through the link. Looking forward to speaking :)