Job Title:
* Operational Expert
Job Description:
Our hotel's operations manager plays a crucial role in delivering exceptional guest experiences. They oversee all departments to ensure smooth and efficient service, fostering a positive atmosphere that exceeds client expectations.
Key Responsibilities:
Operations Management:
* Lead and manage the Food & Beverage team to achieve outstanding event management standards.
* Closely collaborate with the Events and Sales teams to coordinate and execute weddings and functions.
* Exceptional guest experience through high service and hospitality standards.
Strategic Planning:
* Develop and implement operational strategies to drive revenue growth and enhance the hotel's reputation for event excellence.
* Monitor budgets, costs, and financial performance to ensure targets are met.
Staff Development:
* Train, mentor, and motivate staff to deliver exceptional service and exceed client expectations.
* Maintain compliance with health and safety regulations and industry best practices.
Relationship Building:
* Establish strong relationships with clients, vendors, and suppliers to enhance service quality and efficiency.
* Identify opportunities for process improvements and implement best practices to optimize operations.