ContactManagement ContractsGift VouchersChoose a Hotel Cliveden House – Berkshire Chewton Glen – New Forest The Lygon Arms – Cotswolds The Mayfair Townhouse - London 11 Cadogan Gardens – London The Chelsea Townhouse - London Hotel Excelsior - Venice Palm House - Florida Gran Marbella - Marbella Check AvailabilityThe CollectionIconic Road TripGourmet JourneysHealthy LivingIconic Meetings & EventsGalleryOffersCareersDuty ManagerThe Lygon Arms, Broadway, Worcestershire, WR12 7DUThe Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called'the jewel of the Cotswolds'– and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.Duty Manager - What's in it for you?Salary £33,656.Annual service charge - circa 3k per year (non-contractual)Live-in available for 6 months to help with relocationMeals included on dutyEmployee recognition awardsCashback healthcare cover after probationContinued career development with recognised training providersGenerous friends and family rate at Iconic Luxury Hotels25% discount on all food and beverageDiscount on spa treatment and productsRefer a friend incentiveTeam social events, seasonal gifts and much more…Duty Manager - The RoleAs a Duty Manager, you will ensure the smooth operation of the hotel during your shift, delivering exceptional guest experiences in line with luxury standards. You'll oversee guest services, coordinate events and weddings, manage remote accommodations, and supervise valet parking operations. This is a hands-on leadership role that requires flexibility, professionalism, and a passion for hospitality.Duty Manager - Key DutiesWelcome and bid farewell to guests in a warm, professional mannerPersonally escort VIP guests and ensure their requirements are metMaintain a strong host presence throughout the day, liaising confidently with guestsCoordinate valet parking and guest transportation between property locationsOversee events and weddings, ensuring luxury presentation and smooth serviceHost and facilitate daily Morning Meetings with Heads of DepartmentLiaise with Reception and Housekeeping to prioritize arrival roomsComplete daily inspections of hotel facilities and remote accommodationsPrepare daily reports summarizing guest feedback and operational issuesHandle complaints confidently and resolve issues promptlyEnsure compliance with Health & Safety regulations and fire proceduresAssume responsibility for hotel operations in the absence of senior managementDuty Manager- Key AttributesProfessional, approachable, and guest-focusedStrong organizational and problem-solving skillsAbility to lead and motivate a teamCalm under pressure and solution-orientedFlexible and adaptable to changing prioritiesDuty Manager- Experience And QualificationsPrevious experience in a Duty Manager or supervisory role within a luxury hotel or similar environmentExposure to a high-volume hotel, F&B operations, and experience of managing a team are desirableYou will have a keen eye for detail, organisational skills, and be confident in communicating with the teamYou must have outstanding planning skills. We want you to be able to manage multiple projects at once with close attention to detail and a willingness to be flexible.Excellent communication and leadership skillsFamiliarity with Health & Safety and Fire Safety proceduresFirst Aid and Pool Responder certification (or willingness to train)Join us at The Lygon Arms and lead a team dedicated to creating unforgettable guest experiences in the heart of the CotswoldsSituated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar& Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen & Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.SharesharetweetshareReturn to careersApply for this jobCareersNewsletterAbout UsIconic NewsInstagramCSRPrivacy Policy & CookiesAccessibility Statement Iconic Luxury Hotels Limited 2025