Field Service Specialist
About the Role
The Field Service Specialist position plays a vital part in delivering exceptional medical devices, pharmaceuticals and diagnostic products to healthcare professionals and patients across Ireland and the UK.
This role involves performing on-site and workshop installations, maintenance, service, validation, upgrade, calibration, and repair of complex equipment and systems. You will work closely with device operators, their managers, manufacturers' technical departments, and sales teams to ensure seamless customer experiences.
Key Responsibilities:
* Fault finding, servicing, and repairing medical, lab, and life science equipment
* Organising and scheduling service and repair calls
* Arranging appointments and visits with service users
* Monitoring and managing outstanding call list
* Updating IT service and repair system
* Requisitioning spare parts with procurement team
* Managing own spare part stock
* Attending training courses and refresher training as required
Requirements
* A minimum two years of experience working with medical and life sciences equipment
* A university degree (desirable)
* Equivalent relevant experience in electronic and mechanical system troubleshooting
Benefits
This role requires overnight customer visits, on-call/out-of-hours cover (24/7) on a roster basis, and occasional international travel for training courses.
We Offer:
* An opportunity to work with complex equipment and systems
* A chance to develop your skills and expertise in field service engineering
* A supportive team environment
What We Are Looking For
We are seeking a highly motivated and experienced Field Service Specialist to join our team. If you have a strong background in field service engineering and a passion for delivering exceptional customer experiences, we encourage you to apply.