Customer Service Operations & B2B Platform Manager (FMCG Sector) Co. Dublin (Hybrid) Our client is seeking an experienced leader to oversee customer service operations while driving the performance and development of B2B digital ordering platforms. This role is key to delivering a seamless customer experience, from order placement through to fulfillment, by aligning people, processes, and technology. Key Responsibilities Lead day-to-day customer service operations and manage a high-performing team. Monitor service KPIs, manage escalations, and continuously improve processes. Own and optimise B2B ordering platforms, driving adoption and usability. Partner with Sales, IT, Finance, and Supply Chain to enhance end-to-end operations. Identify opportunities to increase efficiency, improve customer experience, and support revenue growth. Use data insights to inform decisions and drive performance improvements. Oversee the full order lifecycle, ensuring accuracy and timely delivery. About You Degree in Business, Supply Chain, or a related field (or equivalent experience). 5+ years experience in customer service or operations leadership within a B2B or digital environment. Proven ability to lead and develop teams. Experience with digital ordering or eCommerce platforms. Strong analytical, problem-solving, and organisational skills. Confident communicator with strong stakeholder management ability. Proactive, customer-focused, and driven to improve processes and performance. For a detailed and comprehensive job description, please contact Lee Doheny at Lincoln Recruitment.