Overview
Join to apply for the Network Support Engineer role at Megaport.
This is a 6-month contract position, supporting Megaport’s global customer base across a range of technical, account, and general inquiries. You’ll be the first point of contact via phone and web-based platforms, helping customers navigate challenges and get the most out of our services.
Fast-paced and ever-evolving, this role suits someone who thrives on problem-solving, works well independently, and brings strong attention to detail. You’ll communicate clearly and confidently, fostering positive customer experiences and building trust with every interaction.
As a customer advocate, you’ll work closely with teams across the globe—escalating technical issues, collaborating on solutions, and contributing to a culture of service excellence. This is a great opportunity to gain hands-on experience within a high-growth tech environment, backed by a collaborative and supportive team.
About Megaport: Megaport is the global leader in Network as a Service (NaaS), transforming the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with major tech names like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a team across Asia-Pacific, Europe, and the Americas, our environment is collaborative, supportive, and (actually) fun.
What You'll Be Doing
* Deliver exceptional customer service through every interaction.
* Handle and manage inquiries across multiple communication channels.
* Consistently meet or exceed customer support KPIs and SLA targets.
* Comply with established procedures, policies, and operational standards.
* Accurately document all activities using appropriate systems and tools.
* Diagnose and resolve network, portal, and account issues using a range of troubleshooting tools.
* Prioritise first-contact resolution and maintain clear communication with customers until issues are fully resolved.
* Identify and recommend opportunities for customers to optimise and enhance their services.
* Apply creative problem-solving to deliver the best outcomes for customers.
* Coordinate requests from vendors, suppliers, and internal business units.
* Serve as a key liaison, providing accurate and detailed updates on unresolved incidents to business units, customers, and management.
What We Are Looking For
* Minimum of three years experience in network incident resolution, mitigation, deployment, and maintenance
* CCNA/JNCIA with work experience in network incident resolution or network infrastructure is required.
* Production experience with IS-IS, BGP, MPLS Traffic Engineering, and MPLS Layer 2/3 VPNs
* Hands-on experience with Juniper and Cisco hardware platforms (certification is nice to have but not a requirement).
* A passion for innovation and technology.
* Understanding of fundamental networking and software concepts.
* Fluent in English, with excellent written and verbal communication skills.
* Comfortable working with internal and external stakeholders to deliver exceptional customer service.
* Ability to work autonomously within a globally dispersed team environment.
* Strong work ethic.
* Strong problem-solving skills, comfortable thinking outside the box to deliver solutions quickly.
* Confident in communicating, troubleshooting, and escalating complex technical problems.
* High attention to detail.
* Solution focus and a keen interest in process improvement.
What We Offer
* Flexible working environment – a remote-first culture with coworking options available.
* Generous leave plans – including parental leave, birthday leave, and a purchased annual leave program.
* Health and wellness support – through a wellness allowance and employee wellbeing initiatives.
* Comprehensive learning support – generous study and training allowance plus paid study leave.
* Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes.
* Motivated, inclusive team – work alongside industry experts and fresh talent.
* Recognition programs – celebrate achievements with our Legend and Kudos awards.
If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com
Note: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team at careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft Teams, and does not associate with any email accounts under "@megaportau.com".
All applications will be treated in confidence.
Please see our Privacy Policy for details on what information Megaport collects from job applicants, how we store and use it, and how to contact Megaport's data protection officer for privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
Seniority level: Associate
Employment type: Contract
Job function: Information Technology, Customer Service, and Engineering
Industries: Telecommunications, Software Development, and Computer and Network Security
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Location: Dublin, County Dublin, Ireland
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