Client Service Account Manager (Associate)Job Description
Job description
Are you experienced in client service and have a can-do attitude? Then you found the right position for you
As a Client Service Account Manager (Associate) within Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
1. Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
2. Bes the Clients' trusted adviser
3. Assists in developing and executing strategic Client plans
4. Promotes use of self-service tools to reduce number of Client enquiries
5. Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
6. Promotes sharing of experience and best practice across the Service team
7. Participates in and support TS initiatives
8. Identifies opportunities for product development and enhancement
9. Develops internal partnerships ( Sales, Operations, Product, Technology)
10. Identifies and escalate potential risk associated with Client activities
11. Records all Client interactions ( calls, meetings, issues, proactivemunications)
Required qualifications, capabilities, and skills
12. Excellent verbal and writtenmunication skills
13. Ability to work effectively under pressure whilst maintaining a professional manner
14. Dual-ability to work effectively as both a team player and alone
15. Demonstration of cultural sensitivity and awareness
16. Proven negotiation skills
17. Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
18. Ability to develop and mobilise internal networks and resources
19. Ability to effectively use and manage multiple systems
20. Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
21. Knowledge and understanding of Payments products, processes and risk policies nice to have
22. Second language is preferable (German/French/Italian/Spanish)
About Us
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations,ernments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at ourpany. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable amodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an amodation.
About the Team
Morgan'smercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations,ernments and institutions throughout the world entrust us with their business in more than 100 countries. Themercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Job ID 300071451122198