Job Overview:
This role involves working as a customer service representative to provide exceptional support for clients.
* Respond promptly to client inquiries via phone, email, and live chat.
* Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
* Handle complaints, ensuring a prompt resolution in line with company policies while maintaining client satisfaction.
Key Responsibilities:
1. Maintain up-to-date knowledge of products, business models, and compliance guidelines.
2. Process refunds, exchanges, and adjustments in accordance with company policies.
3. Document interactions and escalate complex issues to the appropriate department.
What We Offer:
* A supportive team environment
* Ongoing training and development opportunities
* A competitive compensation package