IT Vendor Management Role
The company manage IT equipment on client sites around Ireland. This role will be based in their Dublin office, on a hybrid basis with 3 days a week in the office. The IT Operations Vendor Manager will join a dynamic IT team to oversee critical vendor relationships and support the delivery and maintenance of technology services across the network of client sites.
**Key Responsibilities:**
* Manage day-to-day relationships with IT service providers, software vendors, and managed service partners.
* Monitor performance against SLAs and KPIs, ensuring timely resolution of issues.
* Lead vendor review meetings and performance assessments.
* Support contract negotiation, renewals, and compliance checks.
* Escalate and follow up on service incidents and problems with vendors.
**Qualifications and Skills:**
• Qualifications in IT or Engineering ideal
• Proven experience in IT Vendor Management, Service Delivery, or IT Operations roles
• Excellent communication, negotiation, and stakeholder management skills
• Ability to manage multiple vendor relationships and contracts simultaneously
• Strong analytical skills with a detail-oriented approach
Join our team to succeed in this challenging role.