Job Purpose
The primary objective of this field-based position is to provide expert scientific and technical support to our customers in relation to the health, diagnostics, and disease control of their animals. The successful candidate will be required to work closely with Account Managers (AMs) using their veterinary expertise to support the delivery of sales growth and market share gains.
Key Responsibilities:
* Plan and implement Key Opinion Leaders (KOL) management activities, including KOL identification, profiling in CRM systems, and annual plans for active KOLs in line with Europe, Africa, and Middle East regions, KOL Management guidelines, and specific brand team direction.
* Manage time effectively to allow for Business Unit support (~20%) and Customer support (~80%).
* Develop mutually beneficial long-term partnerships with our customers based on veterinary expertise, respect, and reputation.
* Offer support, training, and coaching to AMs and colleagues in the country team that shares your expertise and adds value to our customers.
Additional responsibilities include:
* Customer Activities: Grow the customer's product usage using technical and business knowledge. Deliver programmes that improve animal health and productivity.
* Provide the agreed standard of technical support to our customers, respond to customer queries and complaints quickly and effectively. Undertake diagnostic support as required.
* Support specific customers in association with AMs to provide a constant flow of information to the customer. Propose phase 3b/4 studies where necessary.
Requirements:
* Strong communication skills; written and verbal Knowledge base. Ability to retain and recall technical information to a detailed level on products and diseases.
* Translation of technical information into clear concepts.
* Customer focus with a strong service orientation. Relationship and stakeholder management; can build successful and effective relationships.
* Commercially minded and focus on business opportunities.
Behaviours:
* Keep current. Ensure your knowledge is accurate, detailed, and extensive.
* Instil confidence in your customers and colleagues through a track record of getting it right.
* Always do the right thing. Earn the customers respect by consistently acting with honesty and integrity.
* Be clear and direct with technical details. Don't allow room for interpretation and don't over promise or under deliver.
Training & Qualifications
Required qualifications include:
* Degree qualification in Veterinary Medicine (DVM).
* Certificate of specialisation in a relevant disease management or animal health area is beneficial.
Benefits
In addition to being part of a world-leading animal health company focused on the needs of those who raise and care for animals, we offer a range of benefits including competitive salary, bonus, 25.5 days holiday per annum plus public holidays, a defined contributory pension plan, private medical insurance for you and your family, and empowered flexible working.