Overview
As a reservations agent in our customer contact centre, you'll be responsible for assisting customers with their hotel bookings and reservations. You'll need excellent communication skills, a friendly attitude, and the ability to handle a high volume of calls.
Responsibilities
* Answer incoming calls from hotel guests and assist them with new and existing reservations.
* Input reservations into the hotels Property Management Systems.
* Provide accurate information on facilities and amenities for all individual hotels.
* Help guests with cancellations and amendments.
* Ensure accurate logging of all calls received.
* Upsell additional services and packages to enhance the guest's hotel experience.
* Email correspondence and admin duties as required.
* Meet or exceed individual and team performance targets.
* Keep up to date with all hotel policies and procedures.
Requirements
* Proven experience in a sales/customer service environment is essential.
* Must be fluent in written and spoken English.
* Excellent communication skills and a can-do attitude.
* Good knowledge of Irish geography is beneficial.
* Experience working with Microsoft Office is required; any experience with computer software is advantageous.
* Knowledge of the hotel industry is desirable.
* Must be available to work Saturdays, bank holidays and evening shifts.
What we can offer you
* Weekly pay structure
* Company funded educational programmes
* Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
* Advanced online training programs through our E-learning personal development platform
* Access to GN Employee Assistance & Wellbeing Program
* Recruitment bonus through our GN refer a friend scheme
* Employee social events
* Favourable friends and family discounted best available rates in our GN Hotels nationwide
* On site parking
If this sounds like the perfect fit for you, we'd love to hear from you! Please forward your CV and cover letter to amk@greatnationalhotels.com
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