An opportunity has arisen for a Technical Support Engineer with 5 years’ experience and SQL proficiency to join a reputable organisation, providing software products for oral health services. This full-time role offers excellent benefits, hybrid working options and a salary range of €40,000 - €60,000.
As a Technical Support Engineer, you will be responsible for providing tier 3 support and assist with project delivery both remotely and on-site.
You will be responsible for:
* Documenting and tracking all support activity and resolutions.
* Installing, upgrading, and configuring client software remotely or onsite.
* Testing and validating technical fixes and system updates.
* Advising on maintenance and supporting customer-specific technical projects.
* Building and maintaining trusted relationships with internal and external stakeholders.
* Visiting client sites both within Ireland and internationally as required.
* Developing a deep understanding of the organisation's software and systems.
What we are looking for:
* Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst or in a similar role.
* Minimum 5 years of experience in an IT or Technical Support role.
* Must have excellent SQL proficiency.
* Familiarity with the software development lifecycle.
* Skilled in Microsoft Office tools including Project, Excel, PowerPoint, and Word.
* Right to work in Ireland.
What’s on offer:
* Competitive salary
* Cycle to work and commuter travel schemes
* Supportive, close-knit technical team
* Fast-paced, rewarding work environment
* Structured opportunities for career growth and development
* Opportunity to contribute to meaningful healthcare advancements
Apply now for this exceptional Technical Support Engineer opportunity to work with a dynamic team and further enhance your career.
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