Role Overview
This is a varied and rewarding position that blends administrative responsibilities with customer service support. As an After-Sales Administrator, you will play a key role in ensuring the smooth daily operation of our support department. You will be responsible for scheduling call-outs, handling warranty claims, taking customer calls, raising purchase orders, and supporting the wider team to keep services running efficiently. Acting as a central link between customers, subcontractors, and internal teams, you will help ensure that all after-sales activities are delivered to a high standard.
About Ashgrove Renewables
Founded in 2001, our company has been at the forefront of energy innovation for over 20 years, expanding our team by over 225% since 2021, following the successful launch of our Home Energy Upgrade division.With considerable expertise in delivering cost and energy savings nationwide, we are proud to have completed over 15% of SEAI’s One Stop Shop and CEG projects in 2024.As part of our growth strategy, we have acquired a larger facility currently undergoing upgrades to include both a warehouse and modern office space. The offices will feature state-of-the-art amenities such as a showroom, training facilities, customer meeting rooms, and virtual meeting pods designed to meet the increasing demand for online consultations and presentations.
Key Responsibilities
Customer & After-Sales Support
Handle customer queries via phone and email, ensuring a professional and efficient response.
Provide clear updates to customers regarding service progress and resolution times.
Assist with warranty claims, service bookings, and customer case tracking.
Administrative Duties
Manage and update internal systems, ensuring accurate records of support cases and maintenance schedules.
Process documentation, service reports and purchase orders.
Coordinate with suppliers, contractors, and internal teams for parts ordering, scheduling, and job allocation.
Departmental Support
Act as the central link between customers, subcontractors, and internal teams to ensure smooth after-sales operations.
Assist in preparing service-related documentation and reports.
Support the continuous improvement of after-sales processes to enhance customer satisfaction.
Requirements
Strong administrative and organisational skills with excellent attention to detail.
Confident communicator, both over the phone and in writing.
Ability to prioritise multiple tasks and manage workload effectively.
Proficient in using IT systems and maintaining accurate records.
Previous experience in an administrative or customer support role (advantageous but not essential).
Benefits
Flexible working hours
Competitive salary commensurate with experience
Performance related bonus
Bike to Work scheme
Onsite parking
Employee Discounts
Company Paid Leave
Further educational support, training and development opportunities
Sports and Social events and activities
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