About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week – a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by values such as being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose and mindset instead of just knowledge to unlock the power in your potential.
Visit www.perk.com to learn more.
About The Role
We are seeking outstanding Executive / VIP Business Travel Consultants to deliver an elite, seven‑star service experience to senior leaders, executives and high‑value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional but highly personalised, time‑critical and relationship‑driven.
The ideal candidate brings a strong background in hospitality, premium travel or luxury customer service paired with solid knowledge of contact‑centre operations where productivity, efficiency and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries and making confident decisions on behalf of discerning clients.
You will have strong GDS experience; we provide full cross‑platform training for candidates with experience in Amadeus, Sabre or another GDS.
What Success Looks Like
Delivering a seamless, proactive, anticipatory experience for Executive and VIP travellers
Acting as a trusted advisor, not just a booking agent
Managing highly complex, often last‑minute travel changes with calm professionalism
Consistently achieving strong CSAT while meeting productivity and efficiency expectations
Demonstrating excellent ownership, judgement and accountability in every interaction
What You’ll Do
End‑to‑end management of Executive and VIP corporate travel, including air, hotel, ground transport and bespoke requests
Providing expert recommendations aligned to traveller preferences, company policy and duty of care
Handling urgent and high‑impact travel disruptions with speed, empathy and precision
Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment
Balancing premium service delivery with operational KPIs such as productivity, handle time and SLA adherence
Building long‑term relationships with Executive travellers through consistent, high‑quality service
Collaborating closely with peers to maintain a high‑performance, elite service culture
What We’re Looking For
Proven experience delivering high‑touch, premium customer service (Executive travel, hospitality, aviation, luxury brands or similar)
GDS experience (Amadeus, Sabre, Galileo or similar)
Strong understanding of contact centre performance metrics including productivity, efficiency and CSAT
Exceptional communication skills with a polished, confident and discreet style
Ability to remain calm, decisive and solutions‑focused in high‑pressure situations
Strong organisational skills and attention to detail
Desirable
Experience supporting senior stakeholders, C‑suite or high‑net‑worth individuals
Exposure to out‑of‑hours, follow‑the‑sun or on‑call travel support models
Personal Attributes
Naturally service‑oriented with a strong hospitality mindset
High emotional intelligence and sound judgement
Comfortable working autonomously and taking full ownership
Resilient, adaptable and confident handling ambiguity
Commercially aware and performance‑driven without compromising service quality
This role is offered as a 2‑year fixed‑term contract and will be fully remote, providing flexibility whilst still part of a collaborative team.
The work schedule for this role is currently between 7 am–7 pm Monday‑Friday.
How We Work
At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security (at) perk .com, and we will confirm whether it is legitimate.
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