Overview
Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.
Qualifications
1. Gained at least one years' relevant experience preferably in a customer service
2. environment
3. Have good communication skills with an excellent telephone manner
4. Have demonstrated a good working knowledge of Excel and Word
5. Organised, diplomatic and a good team player
6. A proven ability to work to targets and timelines
Responsibilities
7. Maintaining a positive, empathetic, and professional attitude toward customers always
8. Responding promptly to customer inquiries
9. Handling a high volume of calls
10. Communicating with customers via phone, email, live chat, or face-to-face
11. Acknowledging and resolving customer complaints
12. Communicating and coordinating with colleagues, as necessary
13. Providing feedback on the efficiency of the customer service process
14. Ensure customer satisfaction and provide professional customer support