Job Title: Director of Customer Success
About the Role:
This is a high-profile position that requires exceptional leadership and technical skills to deliver world-class customer support for our SaaS solutions.
Main Responsibilities:
* Lead and develop a team of customer support specialists to ensure timely resolution of technical issues.
* Manage complex application support for financial software in both SaaS and on-premises environments.
* Foster strong relationships with clients and handle escalations effectively.
* Resolve technical issues efficiently, minimizing customer impact.
* Implement process improvements to enhance service delivery and efficiency.
* Collaborate closely with cross-functional teams including Product, Development, QA, and Account Management.
Requirements:
* 10+ years of experience in customer support or technical operations, with at least 5 years in a leadership role.
* A proven track record in SaaS support and complex application support.
* Strong technical expertise (Windows/UNIX servers, Oracle databases).
* Excellent leadership, problem-solving, and communication abilities.
* Bachelor's degree in Computer Science, Engineering, or similar.
We Offer:
A dynamic work environment, opportunities for professional growth, and a competitive compensation package.
About Us:
We are a leading global provider of financial software solutions seeking a highly skilled leader to join our team.