Temple Bar Hotel Dublin is seeking a Receptionist to join the team in its unique four-star hotel.
You will report to the Front Office Manager and Assistant Front Office Manager, supporting and working toward providing our customers with excellent service, working as a team with your colleagues and ensuring that guests are offered the highest standards in service and care, anticipating their needs and being attentive at all times.
Responsibilities
Welcoming guests, handling check-ins and check-outs, and addressing guest inquiries or complaints promptly and professionally.
Managing bookings, handling correspondence, and maintaining accurate records of guest information and payments.
Resolving guest concerns, coordinating with other departments, and handling unexpected situations effectively.
Ensuring reception procedures align with health and safety regulations, data protection laws, and company policies.
Preparing reports on occupancy rates, guest feedback, and front desk operations for management.
Promoting hotel services, room upgrades, and local experiences to enhance guest satisfaction and increase revenue.
Qualifications
Proven experience in a receptionist or front office role, ideally in a hotel or hospitality setting.
Exceptional interpersonal skills with a passion for delivering outstanding guest experiences.
Strong multitasking abilities, with excellent attention to detail and the capacity to prioritise tasks in a fast-paced environment.
Clear and professional communication, both written and verbal, with the ability to handle guest inquiries and complaints effectively.
Familiarity with hotel reservation systems (e.g., Opera, Alkimii) and proficiency in Microsoft Office.
Ability to remain calm under pressure, think quickly, and resolve issues efficiently.
Willingness to work various shifts, including evenings, weekends, and holidays, as required.
Additional languages are a plus, enhancing the ability to assist international guests.
Benefits
Staff Food: Complimentary meals during shifts.
Employee Assistance Programme: Access to confidential support services for personal and professional well-being.
Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
#J-*****-Ljbffr