Job Title:
IT Service Delivery Management
Location:
North Dublin
Job Type:
Hybrid (1 to 2 days onsite )
Work Type:
12-month Day Rate Contract
Overview of Role
* Day-to-day management and service delivery of agreed IT Services, including service level management, analysis, and reporting.
* Management of the business relationship for day-to-day IT delivery and scheduling of IT resources to provide first and second line support.
* Management & engagement with 3rd party suppliers to resolve incidents, identify service improvements and deliver cost effectiveness, quality, and value.
* Delivery of a model for IT Service Delivery that will constantly monitor, analyse, plan and operate IT Services to ensure continuous improvement.
* Monitoring of compliance to service levels and ensuring that agreed service level objectives are met for all services - and that any performance gaps are addressed by liaising or influencing with other IT teams
* Management of speedy resolution of all service failures to minimise operational disruption and potential revenue loss for the business
* Support the Demand process for new business requests.
* Participate in 'on call' IT service delivery manager role across the airports.
* Participate in outside business hours' assignments for the deployment of changes to production systems where required
* Participate in DRP and BCG groups - including scheduling, supervision, and reporting on tests.
* Providing leadership / mentoring across all areas of the local IT teams ensuring resources, capabilities and capacity are in place to meet both existing and new business demand (training, succession planning etc.).
* Contributing to the design, delivery and ongoing management/maintenance of an effective end-to-end monitoring operations centre for IT services
What do you need?
* Proven years plus Service Delivery Experience
* ITIL Qualification and ISO Qualifucation
Qualifications:
* Degree Essential
* Irish /UK/EU Citizen or Stamp 4 visa is Essential
* An ability to work in North to 12 Days per week (essential)
About Us
As Ireland's largest IT Solutions Provider with a growing global footprint, Ergo has a depth of expertise across managed services (IT and hardware), cloud, applications and software services, IT Resourcing, and modern work. Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, displaying our leadership in the industry.