About This Role: Due to continued expansion of eir evo we are now seeking to recruit an experienced Level 2 Support Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.
This role is based onsite with our customer in Dublin 2 Expectations From The Role: Provide high-quality 1st and 2nd line support to internal users via ticketing system, email, and phone.
Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, Share Point, One Drive).
Manage user accounts and permissions in Active Directory and Azure AD.
Support users with Multi-Factor Authentication (MFA) and Single Sign-On (SSO) setups and issues.
Handle device setup, configuration via Intune and basic troubleshooting (laptops, desktops, mobile devices).
Escalate complex incidents to 3rd-line support or relevant teams when needed.
Maintain accurate documentation of tickets, solutions, and common procedures.
Contribute to knowledge base and self-help documentation for users Assist with onboarding and offboarding of users, ensuring smooth IT access and security compliance Requirements For A Successful Application:4 + years previous experience working in a 1st/2nd line IT support role primarily in a enterprise environment or Managed Services environment Strong working knowledge of Microsoft 365 (O365) suite and related admin portals.
Experience managing Active Directory user accounts and group policies.
Familiarity with MFA, SSO, and identity management concepts.
Virtualization experience advantageous.
Excellent communication and interpersonal skills.
Strong problem-solving mindset and attention to detail.
Ability to work effectively under pressure and manage multiple support tickets simultaneously.
A passion for delivering excellent user experience and service.
Has a flair for technology and enjoys problem solving and rising to challenges Enjoys working with teams and liaising with multiple stakeholders Demonstrates great determination in resolving complex issues and closing out projects Is customer focused and deadline oriented in an SLA driven environment Others: About Eir Our purpose is toconnect for a better Ireland.
Our ambition isto be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.
Our new values and behaviours reflect both who we are and who we strive to become.
They are the way that we bring our purpose to life in eir.
We are committed to creating an inclusive and supportive work environment.
If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.