Job Description As Concierge your role will be to ensure that our guests are 100% satisfied with their experience while in our hotel.
It will be your responsibility to anticipate all guest needs and handle all guest inquiries.
In order to do this you will need to have complete and up to date knowledge of all local points of interest as well as the hotel products and services, including room types and rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and current promotions.
You will ensure all issues pertaining to guest satisfaction are met and that all follow up is completed in a timely manner.
Be responsible for the concierge knowledge and information of the entire front office team; To work with the hotel's designated suppliers in line with, the hotel agreed SOP's and procedures; Deliver an outstanding luxury concierge experience to all guests; Work with and support the guest services team to deliver LQA standards; Have great organisation and communication skills; Be the key point of contact for guests for enquires and leisure bookings such as restaurants and tours; Provide guests with information about attractions, facilities, services and activities in and outside of the property; Communicate any special request from guests to the respective department and note guest reservations on PMS; Coordinate with respective departments and ensure special requests from guests are met; Offer all guests assistance with Valet Parking and provide luggage assistance; To provide support to the reception team by answering telephones and light reception duties such as check-in and check-out when required; Complete all tasks on the checklist which is subject to regular updates; Work and support the Front of House Management team to complete all guest-related tasks and respond to guest queries; Communicate with all departments about any special activities and events taking place in the city; Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.
Must currently be a member of / or currently applying for Les Clefs d'Or Must also currently have the right to work Full time in Ireland / EU.
Knowledge of Thai culture will be valued Qualifications Passionate about the hospitality industry Positive learning attitude Good personal hygiene and well groomed Good communication skills Good level of English both verbal and written.
Knowledge of local and foreign languages is an advantage.