Job Description
As a key member of our hotel team, you will be responsible for managing reservations and group bookings. This involves analyzing business performance, identifying trends and areas for improvement, and implementing strategies to maximize revenue.
* Manage and maintain accurate records of all reservations and group bookings
* Analyze data to identify trends and areas for improvement
* Develop and implement strategies to increase revenue
* Work closely with the front desk team to ensure seamless service delivery
Required Skills and Qualifications
To be successful in this role, you will need:
* A high level of organizational skills, with excellent attention to detail
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work under pressure and meet deadlines
* Proficiency in using PMS systems and other relevant software
Benefits
We offer a competitive salary and benefits package, including:
* Opportunities for career advancement
* Training and development opportunities
* A supportive and collaborative work environment
Others
Additional requirements include:
* A thorough knowledge of the hotel and its products
* Ability to handle customer complaints and resolve issues in a timely manner
* Knowledge of SOPs and ability to implement them effectively
Skills: alkimii micros opera hotsoft