An exciting opportunity now exists for a Full Time or Part Time Receptionist to join our friendly Front Office team here at the Hodson Bay Hotel.
The Hodson Bay Hotel is part of the Hodson Bay Group, which is committed to creating a positive working environment where our people feel valued as part of a team delivering excellent service to our guests. We are delighted to be part of the Failte Ireland Employer Excellence Programme and have been recently certified as A Great Place to Work. In 2025, the Hodson Bay Group was ranked 12th among the Best Super Large Workplaces and recognized as one of the Best Workplaces for Women.
Role responsibilities include:
* Welcoming guests and acting as their first point of contact throughout their stay.
* Proactively anticipating guests’ needs to enhance service quality and satisfaction.
* Assisting the Front Office Team with daily operations from check-in to check-out.
* Supporting the development of the Reception area with good organization and effective systems.
* Providing the highest level of customer service and maximizing bookings through excellent people skills, product knowledge, and sales ability.
* Ensuring high standards of guest service are maintained at all times.
Requirements:
* A minimum of 1 year experience in a similar role within a busy hotel, with a strong background in Front Office systems (Opera preferred).
* Excellent spoken and written English skills.
* Proven ability to work effectively as part of a team.
* Strong customer service and interpersonal skills.
Why work with us?
* We are certified as a Great Place to Work and have achieved the ‘Excellent Employer’ (Gold) Award as part of the Failte Ireland Employer Excellence Programme.
* 39-hour working week.
* Complimentary access to Hodson Bay Hotel’s gym and swimming pool.
* Opportunities for career development.
* Meals provided while on duty.
* Free parking and hotel discounts across the Hodson Bay Group.
* Motivational benefits such as Employee of the Month.
* Health & Wellness Programme and active social clubs.
* Subsidized staff taxi service to Athlone Town.
As part of the Hodson Bay Group, we offer many development opportunities for motivated, driven, and efficient employees across all departments. We foster a positive team spirit and enjoyable working environment through mutual respect and trust among colleagues.
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