Our client is seeking an experienced
Deputy General Manager
to take full responsibility for the day-to-day operations of a busy city-centre hotel.
This senior leadership role involves overseeing all departments, ensuring profitability targets are met, quality standards are maintained, and exceptional guest service is consistently delivered.
Role Overview:
Reporting to the General Manager, you will lead Heads of Department and Duty Managers, driving operational excellence, cost control, and staff development.
You'll act as a key decision-maker, supporting strategic initiatives while keeping service delivery at the highest possible standard.
Key Responsibilities:
Oversee daily hotel operations, ensuring departmental efficiency and service quality
Audit and improve guest satisfaction, cost control, and operational processes
Manage rosters, payroll, and HR compliance in partnership with the HR team
Mentor and coach Heads of Department to deliver strong team performance
Chair or attend weekly management and sales meetings as required
Monitor and control departmental budgets, costs, and stock levels
Ensure all Health & Safety audits, training, and compliance are maintained
Drive sales and marketing initiatives, including events, conferences, and promotions
Uphold brand standards across guest services, food & beverage, and accommodation
Respond to guest feedback and ensure consistent delivery of exceptional service
Support training, performance reviews, and development planning for all teams
Requirements:
Proven experience in a senior hospitality management role (Deputy GM, Operations Manager, or equivalent)
Strong leadership, communication, and organisational skills
Experience in budget management, cost control, and operational planning
Ability to manage large, diverse teams across multiple departments
Sound knowledge of HR, Health & Safety, and hotel systems
Commercially minded, with a focus on revenue growth and guest satisfaction
Flexible approach and ability to work in a fast-paced environment
Benefits:
Competitive salary
Relocation assistance
Company pension scheme
Death in service benefit
Employee referral bonus
Friends & family discounts across restaurants and hotels
Paid training (internal and external)
Access to trained Mental Health First Aiders
Staff social and wellbeing events
Service recognition awards
Meals on duty
Assistance with Leap Cards