Stelfox Job Opportunity: Head of Client Support Services
Stelfox is partnering with a POS / SaaS provider for the SMB Restaurant / Food Delivery sector, establishing a local hub in Dublin.
Role: Head of Client Support Services
Overview:
We are seeking a strategic thinker capable of executing ideas and representing the client voice within the Senior Leadership Team.
Key qualifications include:
* Experience as a strategic and operational client services leader managing omnichannel support across international locations
* Proven leadership across the entire client journey: onboarding, support, account management/customer success, and back-office operations, ensuring smooth go-lives and ongoing improvements for growth
* Strong skills in process and transformation management
* Ability to identify and resolve issues within the customer experience journey
* Cultural awareness relevant to the SMB restaurant, food delivery, and takeaway industry
* Willingness and ability to travel internationally as needed
For more information, please contact us for a confidential discussion.
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